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| Shipping & Returns |
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Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
A note about the Fair Credit Billing Act. Under this act, your bank limit your total loss and cannot hold you liable for more than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a U.S. Postal Money Order or a personal check. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise.
Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail or fax the form to the address above, or to 201-512-9358.
Return / Refund Policy
Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for a return authorization claim number. All claims MUST be made within 3 days of receipt of order, and there are no returns after 30 days. Shipping charges will not be refunded.
Due to the nature of the products we sell, returned products must be in absolutely new and unused condition for refund; cellophane and orignal packaging intact and unopened. Temperature sensitve items such as ovulation and pregnancy tests are not returnable. Under NO circumstances are opened ClearPlan/ClearBlue, Ovacue/Cue II, or Fertile Ov products returnable, nor are any oral use or vaginal use products. Should we accept a return of the OvaCue, it is subject to a 15% restocking fee. All other products are subject to a 10% fee.
Returns will not be accepted at our PO Box, and must receive a return authorization number before being sent back to us. Returns made without such authorization will be returned at your own expense. Your Return Authorization number must be placed on the outside of the package, or your package will be refused.
We do our best to keep our pricing as low as possible, however we can not make any price adjustments after 14 days from your date of purchase.
Please note that any orders canceled after being processed by our bank will be subject to a 2.5% surcharge.
Any promotions such as free pregnancy tests must be returned with your order, or the value will be deducted at time of crediting.
Credit Card Fraud
To prevent against high credit card fraud, it is our policy that orders over $150 must be shipped to the address listed with your credit card company. We can not ship these orders to addresses other than this. We regret this policy, however it does help everyone prevent fraudulent credit card use.
While we do appreciate there are special circumstances, these policies allow us to offer you the lowest pricing possible. If you are unsure if a product will be right for you, please do call us at 888-303-9100, and we will assist you in making sure that you are purchasing something that WILL work well for you!
ClearBlue / ClearPlan Fertility Monitors
It is the manufacturers policy that any technical problems or defects in your unit be handled through Unipath, the manufacturer. We are an authorized dealer of Unipath products, however they handle all issues regarding troubleshooting and defects.
In the rare situation that you have a defective unit, please call 800-321-EASY, where they will assist in trouble shooting the problem. Should the product be found defective, ask them to send you a fedex return package. Unipath will promptly replace this unit for you, at no cost to you, promptly.
Shipping Information
Shipping charges are calculated by weight and according to the UPS rate schedule. We add no handling fees or charges. You can see your shipping options and pricing just after you enter your address information in our cart (this step is before you actually enter your payment information).
While we make every effort to ship discreetly through Generic UPS and FedEX labels, some manufacturers have product ID labels that indicate contents of the inner package. If privacy is of utmost concern, please becareful of where you are shipping these items to.
Orders placed before 3:00 PM eastern, Monday through Friday, are shipped out the same day. Note that only certain items qualify for free shipping. At checkout you should select the shipping method you want for the balance of the order. Products shipped free are not calculated into your final shipping charge. Please make sure to enter your exact address, as any address changes made by UPS for incomplete or wrong information will be charged back to your credit card for $10.00. Our warehouse is located in Northern New Jersey.
Remember that UPS does not include or count Saturday or Sunday, federal holidays or Eves of Holidays (Thanksgiving, Christmas and New Years) in estimating delivery dates. Should you need Saturday delivery, please contact us. |
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